Terms & Conditions

The Mediation Process:

East Midlands Mediation and their representatives undertake to make every reasonable endeavour to assist the parties in reaching a satifactory solution culminating in a written mediated agreement signed by all disputing parties. We regret however that because of the nature of the process and the potential complexities of detail and/or human emotions; no such outcome can be guaranteed. Therefore no payment refunds will be given should the parties fail to reach a satifactory agreement either verbally or in writing.

Payment:

East Midlands Mediation require payment per session. Payment must reach us four working days prior to commencement of the individual or joint session (as appropriate). A receipt for this payment will be issued on the day and a final "paid" invoice sent by Royal Mail to the Client/s respective addresse/s.within seven days of the date payment is received. Cheques should be made payable to Resolve (BMS) Ltd (The Parent Company) Please ensure you write your name and address on the reverse side of your cheque.

Additional costs:

Charged only when prior agreement has been obtained from the client except where sessions overun the allocated time. At time of such "over-runs" the client/s will be given the option of continuing at the hourly rate or ending the session without incurring further costs or reaching a conclusion. Where they choose to continue, the additional payment will be invoiced and payment required within 7 days of invoice date.

Standards:

Our Mediators work to an Industry standard and are qualified Mediation Practitioners to levels of expertees determined by UK Mediation, and accredited by The Law Society. Disputing Parties are expected to adhere to the process of Mediation as administered and explained at the outset by the Mediator; including Self discipline, code of conduct and ground rules for the mediation process. Any Client adopting threatening and or aggressive behaviour runs the risk of having the session or the entire Mediation procedure supended or aborted entirely while remaining liable for the costs

Complaints Procedure:

We hope you will not have reason to complain about our service, however should you wish to receive details of our complaints procedure and how to make a complaint; please send your initial equiry via email to: complaints@eastmidlandsmediation.co.uk

Or write to:

The Complaints Manager
East Midlands Mediation
22 Roman Way
Ancaster
Grantham
Lincolnshire
NG32 3PT